I HAVE PAID MY DEPOSIT. WHEN IS THE FULL BALANCE DUE?

All Packages booked by paying an initial deposit, must be paid in full by Thursday June 30th, 2016. Everyone in your party must have paid off their full balance or else you will risk losing your place.

WHAT IS INCLUDED IN MY PACKAGE PRICE?

All inclusive Hotel accommodation, Heatwave Fstvl 2016 Club Entry, All Inclusive Wristband & Outdoor Stage Ticket… Flights, transfers & Boat party tickets are not included in the package price, however please speak to your ProTravel sales representative when booking and they will be able to help you find & book flights at competitive prices. 

WHO LOOKS AFTER ME IN MALLORCA?

We also have a 24/7 operations team based directly on the island to ensure that everything runs smoothly and help in the event of emergency. It's nice to know that once you're on the island we've got your back!

HOW MUCH IS A TAXI FROM THE AIRPORT?

A taxi will roughly cost you €30.00 - €40.00 to BH Hotel.

WHERE DO I COLLECT CLUB PASSES AFTER CHECKING INTO MY HOTEL

Package Club Passes will be issued to you on Check In.

WHAT ARE THE HOTEL CHECKIN & CHECKOUT TIMES?

All the hotels in our packages have 2pm Check-in & 11am Check-out.

WHERE CAN I PURCHASE BOAT PARTY TICKETS?

Boat Party tickets can be purchased online or at the resort from Heatwave Mallorca Staff.

WHATS INCLUDED IN THE PRICE OF ALL INCLUSIVE HOURS AT BH HOTEL

Access to our Buffet Restaurant for Breakfast: 9am – 11pm and Dinner: 7pm – 9pm. This includes soft drinks, local beer and wine from the self service station.

WHAT ARE THE ALL INCLUSIVE HOURS AT BH HOTEL

Our All Inclusive food service runs from 9am to 9pm every day. Breakfast is offered in our buffet restaurant from 9am to 11am, Lunch from 1pm to 3pm and Dinner from 7pm to 9pm. In between these times, snacks are available. Soft drinks, local lager and wine are available from the self service station. Our All Inclusive drinks service runs daily from 11am to 8pm. This includes local alcoholic and soft drinks.